Have you bought a product that is too small, too big, or not the right color? Are you not happy with your item?  

If these are the questions you have then look no further than this section. 

Start a return through our self-serve Returns Portal.

To begin please start by entering in your details starting with Step 1 below. Our system will then prompt you through each step along the way. To read our company policy on returns and refunds please scroll down and read the RETURNS and REFUNDS POLICY.

• Important - you will need to have your order number and email associated with your order ready to move forward. 
• Important - No Refunds or Returns accepted on International orders.

Refund and Returns Policy

Returns

Our policy lasts 30 days. If 30 days have gone by since you've received your items, unfortunately, we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To start a return, head to our Returns Portal and enter your order number and the email address associated with your order. Our system will walk you through each step along the way.

Checkout+ (if applicable)

Checkout+ is an optional add-on available at checkout that provides both free return shipping and package protection for your order.

• Free Return Shipping: If you need to return an item for an exchange, refund, or store credit, your return shipping label is covered.
• Package Protection: If your package is lost, stolen, or damaged in transit, you can submit a claim through our Returns & Claims Portal, and upon approval, receive a same-item replacement at no extra cost.

Checkout+ cannot be cancelled or refunded after purchase and will not be included in store credit or refund amounts. Coverage cannot be added to an order after it has been placed. If Checkout+ was not selected at checkout, you are responsible for the cost of your return shipping, and that cost will be deducted from your refund or store credit amount.

Non-returnable items:

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Gift cards
Downloadable software products
Some health and personal care items

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If Checkout+ was not purchased with your order, the cost of return shipping will be deducted from your refund or store credit amount. The cost of Checkout+ itself is not included in refund or store credit amounts.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at order@westside-barbell.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

If you want to initiate an exchange, start a return through our Returns Portal and select the item you would like to exchange for.

In the case that you received a damaged or wrong product item, please use the returns portal to initiate a return and indicate your returning reason is "Faulty Item Received" or "Incorrect Item Received." The portal will guide you through the rest of the process. Please do not mail your item back before starting your return in the Returns Portal.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, your return shipping label will be routed to our return to warehouse by default:

709 Hadley dr,

Columbus, Ohio, 43228

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shipping Claims

If you purchased Checkout+ with your order and your package was lost, stolen, or damaged in transit, you can file a claim through our Claims Portal. Enter your order number and the email address associated with your order, then select the option that matches what happened to your package.

Once your claim is approved, we will send a replacement of the same item at no extra cost to you.

Claims must be filed within 30 days of the delivery date, or of the last tracking update if the package never arrived. If Checkout+ was not purchased with your order, we are unable to file a claim on your behalf, and you will need to contact the carrier directly.